Customer service
We are here to serve you.
by phone
+34 91 949 63 19
Customer service hours::
Monday to Friday from 9 am to 9 pm
by email
atencionalcliente@homedoctor.es
By email 24 hours a day, 365 days a year.
Other emails
- info@homedoctor.es
General information - security@homedoctor.es
Security Channel - dpo@homedoctor.es
Data Protection Channel
Through the App chat
You can use the chat system integrated in the App of your mobile phone using the button shown in the image above.
Customer service hours::
Monday to Friday from 9 am to 9 pm
Answers to frequently asked questions
Yes, the devices work with the application for Android and iOS on any compatible device.
Our service and the devices sent to your home are included in your monthly setup, you will not have to make additional payments at any time.
There is an APP that you can download from iOS or Android and that you can use if you are away from home at no additional cost, it is included in all setups.
Yes, you can cover the cost of your setup in a single payment. The devices will always be your property.
Yes, all devices have a 100% warranty included. The warranty includes repair or replacement of any of the devices.
The screen included in our Carebox makes it unnecessary to use a mobile phone, making communication with our medical services much simpler and easier. Recommended for people with reduced mobility. But you can also access the services from the Application for Android and iOS.