HOMEDOCTOR SMART MEDICINE, S.L.U., hereinafter HOMEDOCTOR, in its commitment to the protection of the Confidentiality and Privacy of Personal Data, strictly complies with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, and with Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights.
This Privacy Policy describes what personal information we may collect, why we use it, and, in general, the processes and ways in which we may process it.
By providing us with your personal data, you expressly acknowledge that we may use it in the manner set forth in this Privacy Policy. Consenting to all processing will allow us to offer you a service as adapted as possible to your needs. Even so, we inform you that you may choose to limit the processing of your choice, as long as it is not necessary for the execution of the contract, a legitimate interest of the controller prevails, or it responds to a legal obligation.
If you provide personal information of other people for any of our services or if you are a contact person of a company and are providing personal information about employees and/or alternative contacts, you must ensure that you have informed them of this Privacy Policy and that you have their permission to share their information with us.
The entity responsible for processing your data is:
HOMEDOCTOR SMART MEDICINE, S.L.U.
B-87867362 Avenida de Europa nº26, Edificio Ática 5, 2º 28224 – Pozuelo de Alarcón (Madrid)
Telephone: +34910606101
Email for data protection matters: protecciondedatos@homedoctor.es Contact with the Data Protection Officer: dpo@homedoctor.es
We may collect your personal information:
FROM YOU OR YOUR REPRESENTATIVE (by filling out forms or questionnaires, communicating with us by postal mail, telephone, email, or otherwise);
FROM THIRD PARTIES (for example, when the company you work for provides your contact information, etc.).
All information you provide to us must be truthful, taking responsibility for all data you communicate to us and keeping the information perfectly updated so that it responds, at all times, to the real situation. In any case, the person providing the information will be solely responsible for any false or inaccurate statements made and for any damages caused to HOMEDOCTOR, or to third parties by the information provided.
If you provide us with information about other people, you must obtain their consent. If you provide us with data from other people, you are confirming that you have their permission and that these people have understood how this information will be used.
We may collect your personal information through:
Our website (including, where applicable, through the use of cookies);
By phone;
By email;
Forms.
We only request the essential information to fulfill the service you request from us.
When we need to collect personal data by law or under the terms of a contract, and you fail to provide that information when requested, we may not be able to perform the contract we have entered into or are trying to enter into with you. In this case, we may not be able to enter into the contract you wish to enter into or we may have to cancel a service you have contracted, although we will notify you accordingly.
The personal information we collect includes, among others, the following data:
Any information you provide to us when you use our contact forms (name, email, phone, and requested service). The provision of your personal information through these forms is not a mandatory or contractual requirement. However, the fields marked as mandatory are so because we need this information to respond to your request.
For technical security and system diagnostics purposes, in an anonymized or pseudonymized form, HOMEDOCTOR may register the IP address (identification number of the device's internet access, which allows devices, systems, and servers to recognize and communicate with each other). This information may be used for web performance analytical purposes.
Personal data voluntarily provided through any means will be incorporated into HOMEDOCTOR's processing activity records, with the following purposes:
The processing and management of information and/or advice requests through this site, by phone, or by email.
Providing the services included on the Website and/or providing the requested information, whether via web, email, or telephone.
Addressing suggestions or queries made through the corresponding form on the website.
Managing the contractual or commercial relationship established between HOMEDOCTOR and Users and/or Clients.
Managing the fulfillment of contractual or non-contractual obligations assumed by HOMEDOCTOR.
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we should use it for another reason and that reason is compatible with the original purpose.
Should we need to use your personal information for unrelated purposes, we will notify you with sufficient notice and explain the legal basis that allows us to do so.
Each purpose for which we process your personal data has a legal basis that justifies why we are using your personal data. Below, we set out these legal bases:
The User has given their consent to request information or make a suggestion through the corresponding form. You are free to withdraw your consent by contacting us. However, the withdrawal of this consent may affect our ability to provide the requested service.
The User and/or Client has provided their personal data within the framework of a contractual or pre-contractual relationship. Processing is necessary for the conclusion and/or execution of a contract.
The User has given their informed consent for the installation of tracking systems that report on Browse habits according to the Cookie Policy.
Likewise, there may be cases where processing is necessary to comply with a legal obligation to which we are subject or is necessary for the performance of a task carried out in the public interest.
HOMEDOCTOR does not communicate your personal information to third parties, except for the access that IT Service Providers who guarantee the security of our systems may have, who act under our strict instruction and guarantee the confidentiality of the information under the corresponding Data Processing Agreement and Audit processes.
We may only disclose your personal information to third parties when:
Disclosure is required by law or by an Administrative Body with authority over us or you, such as when there is a court order, legal obligation, etc.;
We believe that such disclosure is necessary to assist in the prevention or detection of any criminal action (including fraud) or in the public interest.
A cookie (or computer cookie) is a small piece of information sent by a website and stored in the user's browser, so that the website can consult the user's previous activity.
Its main functions are:
To keep track of users: for example, when a user enters their username and password, a cookie is stored so that they do not have to enter them for each page of the server. However, a cookie does not identify only one person, but a combination of computer-browser-user.
To obtain information about the user's Browse habits.
Cookies can be accepted or blocked by configuring them through the banner established for this purpose on the website, and deleted through your web browser.
HOMEDOCTOR uses its own and third-party cookies. You can find more information by consulting our Cookie Policy.
Our website uses social network "plugins" for its presentation on the Internet. Plugins can be recognized by the social network logo (e.g., Facebook's white "f" on a blue square or a "thumbs up" drawing) or by the legend. Below, we inform you about the processing of personal data through these social networks.
If you access a website containing such a plugin, your browser establishes a direct connection with the social network's servers, and the social network transmits the content of the plugins directly to the user's browser, integrating it into the website. Consequently, we cannot influence the extent of the data that the social network collects with the help of these plugins, so we can only inform you about the following:
By incorporating the plugins, the corresponding social network receives the information that the user has opened the corresponding page of our website. If the user is simultaneously logged into the social network, it can assign the visit to their account. When interacting with the plugins, for example, by pressing the "Like" button or by writing a comment, the relevant information is transmitted directly from your network browser to the corresponding social network where it is stored. Even if you are not a member of the social network, it is possible that the social network may find out your IP address and store it.
HOMEDOCTOR does not know which buttons the user has used or when. Please consult the respective current version of the Data Protection information of the corresponding social network for the purpose and scope of the data collected, the subsequent processing and use of the data by the social network, as well as the corresponding rights and adjustment possibilities to protect privacy.
If you wish to prevent social networks from collecting data through our internet presence, you must log out of social networks before entering our website.
We will keep your personal data only for as long as necessary and for the purpose for which it was originally collected. In particular, as long as there is any possibility that you or we may wish to file a legal claim under the contracted service, or when we are required to keep your personal data due to legal or regulatory reasons.
However, the data will remain blocked for the periods determined by the aforementioned regulations, in order to be able to address any responsibilities that may arise. Once these periods have elapsed, they will be deleted, unless the interested party has authorized their processing for specific purposes for a longer period.
In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for statistical purposes, in which case we may use this information indefinitely without prior notice.
Currently, HOMEDOCTOR does not carry out any international transfer of personal data outside the European Union.
However, if it were to occur in the future, we want to ensure that your data is stored and transferred securely. Therefore, we will only transfer it outside the European Union when data protection legislation is complied with and the means of transfer offer adequate guarantees in relation to your data, for example:
To ensure that your personal information receives an adequate level of protection, we will implement appropriate procedures together with third parties with whom we exchange your personal data, to ensure that such third parties process such personal information in a manner consistent with data protection legislation and that they respect it.
We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed without authorization, altered, or disclosed, all in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data, and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights.
Likewise, we have implemented procedures to deal with any suspected personal data security breach. In the event of one, we will notify you and any relevant regulatory authority (Spanish Data Protection Agency).
However, while we strive to protect your personal information, the nature of the Internet prevents it from being possible to guarantee 100% information security. With this in mind, any data transmission made over the internet will be at your own risk, so we urge you to take all precautions to protect your personal information while online.
You can freely exercise your Rights of Access, Rectification, Erasure, Objection, and Restriction to the processing of your data, as well as the portability of the same and not to be subject to a decision based solely on automated processing, including profiling.
Specifically, you have the right to:
In certain circumstances, we will be obliged to restrict the above rights to safeguard the public interest (e.g., prevention or detection of crimes) and our interests (e.g., maintaining legal privilege).
The exercise of these Rights is free of charge. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
The exercise of these Rights is highly personal, so to exercise them you must prove your identity or that of your Legal Representative.
Should you not duly prove your identity or if there are doubts regarding the Right exercised, we will contact you to clarify these points.
We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a series of requests. In this case, we will notify you accordingly.
If you wish to exercise any of the rights listed above, please contact us through:
Email addressed to protecciondedatos@homedoctor.es
Written communication addressed to:
HOMEDOCTOR SMART MEDICINE, S.L.U.
Avenida de Europa nº26, Edificio Ática 5, 2º 28224 – Pozuelo de Alarcón (Madrid)
In said communication, you must indicate "Personal Data Protection" as the subject, state your full name, attach a photocopy of your D.N.I. or identification document, and specify an address for notifications and the reasoned request outlining your specific request, date, and signature.
Likewise, if you have any questions/issues about this Privacy Policy or in relation to our use/processing of your personal data, you can contact our Data Protection Officer at dpo@homedoctor.es.
Should you ultimately not be satisfied with our use of your personal data or with our response to any Rights request you exercise, you may file a complaint with the SPANISH DATA PROTECTION AGENCY.
This website may contain links to third-party websites. If you follow a link to any of these websites, please note that they have their own Privacy Policies and that we do not accept any responsibility for these policies or the processing of your personal information. Please consult these policies before submitting personal information to such third-party websites.
Any information collected is subject to the Privacy and Data Protection Policy in force at the time such information is obtained.
From time to time, we may need to make changes to this Privacy Policy, for example, as a result of a new legal regulation, new jurisprudence, the adaptation of new technology, or other developments in personal data protection standards or privacy in general.
We advise you to check our website periodically to consult the most updated Privacy Policy.
This Privacy Policy is governed in all and each of its aspects by Spanish Law, with the parties expressly waiving any other jurisdiction that may correspond to them, and submitting to the Courts and Tribunals of Madrid (Spain).
Last modification of the Privacy Policy: April 5, 2023.