Cancellation and deletion of accounts

Dear user,

We would like to inform you about our terms of service regarding the cancellation and deletion of accounts on our platform.

In the event that you wish to cancel your account, please consider the following:

• 1. Service Cancellation: If you decide to cancel your account, please note that you will lose access to all associated services, including stored data and personalized settings.
• 2. Account Deletion: Account deletion is an irreversible process. All data associated with your account, including history, app settings, and activity logs, will be permanently deleted.

Steps to follow:

• Send us an email at info@homedoctor.es requesting the cancellation of the service and your subscription.
• If you prefer, you can call our customer service at +34 91 949 63 19 and request the cancellation of the service and your subscription.
• From the moment we receive your cancellation request until the deletion of your enabled account occurs, a maximum duration of 30 days is estimated due to the technical actions derived from the deletion process.

The entity responsible for the processing of your data is:

• Homedoctor Smart Medicine, s.l.u.
• Avenida de Europa 26 Complejo Empresarial ATICA, Ed. 5, 2ª planta 28224 – Pozuelo de Alarcón, Madrid
• CIF: B87867362
• Phone: (+34) 91 949 63 19
• Data protection email: dpo@homedoctor.es

If you wish, you can consult the SUBSCRIPTION TERMS